Tuesday, March 28, 2006

Activity-centered design?

Nancy Kaplan thinks that User-Centered Design is limiting, and that we should do Activity-Centered Design instead. She sets up the following dichotomy:

User-Centered Design:
  • Testing constrained to artificial lab settings
  • Focus on errors and inefficiencies
  • Focus on the user's initial usage
  • Looks at discrete human actions/tasks

Activity-Centered Design:

  • Observation of more realistic human behavior in real settings
  • Looks at the whole user experience
  • Looks at long-term use
  • Encompasses human activities (broader context as well as tasks)

While I agree that we should include context in our work, I disagree that User-Centered Design, when conducted properly, doesn't do this. It felt like a false dichotomy to me. But she had good points despite the exaggeration.

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