Activity-centered design?
Nancy Kaplan thinks that User-Centered Design is limiting, and that we should do Activity-Centered Design instead. She sets up the following dichotomy:
User-Centered Design:
- Testing constrained to artificial lab settings
- Focus on errors and inefficiencies
- Focus on the user's initial usage
- Looks at discrete human actions/tasks
Activity-Centered Design:
- Observation of more realistic human behavior in real settings
- Looks at the whole user experience
- Looks at long-term use
- Encompasses human activities (broader context as well as tasks)
While I agree that we should include context in our work, I disagree that User-Centered Design, when conducted properly, doesn't do this. It felt like a false dichotomy to me. But she had good points despite the exaggeration.

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